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Liberty Commercial

Customer Service Coordinator

If you have worked in customer services and are a strong communicator with good organisational skills – we’d love to hear from you!

Position

Permanent

Salary

Up to £23,5000 DOE

Date posted

2024-05-21

The Liberty Recruitment Group is absolutely delighted to be partnering with our global client in their search for a Customer Service Coordinator to join their busy, supportive team! This is a full time, permanent position and is based in Portsmouth.

The main purpose of this role is to manage a variety of enquiries as quickly as possible and to communicate with third parties, internal departments and customers to resolve customers’ queries effectively.

Some of your duties will include:

  • Speaking to insurance claim customers after their initial claim has been processed – this is a longer-term customer support role where you’ll need to be resilient and adaptable,
  • Resolving customer queries or complaints over the phone and transferring calls to other departments, if necessary,
  • Completing data entry tasks and typing notes from your conversations onto the company database,
  • Maintaining a high level of customer service to ensure a positive customer experience.

To be considered for this Customer Service role, it is essential that you enjoy working in a customer-focused role, and that you would be comfortable working autonomously.

As an individual you will have;

  • Excellent customer service skills,
  • Experience working in insurance or financial services would be advantageous,
  • A keen eye for detail and able to prioritise effectively,
  • IT literate (including use of Microsoft Office).

In return, our client is offering a salary of £23,500, plus some fantastic benefits, including; 25 days holiday +BH, EAP, pension, life assurance (X2) and health cash plan.

If you would like to discuss this role further, please contact the Commercial team at the Liberty Recruitment Group by calling 023 9387 6666 or simply click the APPLY NOW button today!